IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT

• General Contract information
• 24h roadside assistance
• Replacement vehicle
• Pick-up and delivery service
• Insurance
• Technical maintenance and repairs
• Tyre change and storage
• Invoice administration
• Accident management

The car you are driving has the:

• Compulsory Motor Third Party Liability (CMTPL) insurance;
• Voluntary Motor Own Damage (MOD or CASCO) insurance.

The CMTPL insurance covers the insurance of the civil liability of the owner or rightful user of the vehicle for damage caused to a third person in a traffic accident, i.e., it indemnifies the damage if the driver has caused it to third persons or their property.

The MOD insurance covers the following risks:

• collision with another vehicle or obstacle;
• overturn and fall (e.g., from bridge etc.) of the vehicle on the move;
• collision with pedestrian or an animal;
• fire, explosion;
• natural disasters (storm, flood, lightning, hail, earthquake, avalanche, landslide);
• damages from falling objects;
• illegal actions by third parties;
• theft, robbery, burglary, stealing.

NB!

• Please get acquainted with the terms and conditions of the MOD insurance policy
• Never leave car documents and valuable items in the car and keep the keys in a safe place!

• Please make sure that regular technical maintenance is carried out in accordance with the manufacturer’s instructions
• All maintenance and repair works are carried out only by an authorized service provider approved by Ayvens. Please make sure that all maintenance works are recorded in vehicle Service Book
• Any technical maintenance and repair works related to vehicle warranty must be carried out only by the particular vehicle brands authorized dealer service center
• Other repairs not related to vehicle warranty retention (e.g., lamp or wiper blade change, technical fluid replenishment) may be carried out by other repair shops that are approved as Ayvens partners
• To apply for technical maintenance or repair please call Ayvens or the respective service center to make an appointment

Important!

• The recommended interim servicing, not set as mandatory by manufacturer, is not included in rental payment
• We appreciate your efforts to take care of your car by regularly cleaning it and checking the level of oil and other technical liquids
• We also appreciate you not smoking in the car

• With Fuel Credit Card issued by Ayvens you can purchase fuel,
  car related goods (e.g. washing liquid etc.) and pay for services
  available at petrol stations.
• Invoices on the goods and services will be sent to your
  company together with the monthly invoice.
• Please don’t forget to provide correct mileage of your car upon
  each fueling (mileage has to be entered in POS terminal before
  PIN code, if requested).
• In order to prevent your fuel credit card abuse, always keep
  the PIN code in a safe place.
• In case you have forgotten or lost your PIN code, Ayvens will
  issue you a new fuel credit card or/and re-send the PIN code.

NB! If your fuel card is LOST or STOLEN:

• ALWAYS inform Ayvens the same day within working hours or
  the next working day by phone No +371 677 833 88;
• if this case happened outside our working hours, please callIMMEDIATELY to Fuel Suppliers in order to block the fuel card:

  CIRCLE K – phone No +371 8000 9005
  (outside business hours)
  NESTE – phone No +371 8000 9006
  (outside business hours)

Customer Service

Phone No. during business hours: +371 677 833 88

Phone No. outside business hours: +371 67 819 722 (24h Roadside assistance)

info.lv@ayvens.com

service.lv@ayvens.com

Please inform Ayvens on any vehicle damages as soon as you notice them! We will advise you on the necessary actions in order to reduce or eliminate additional costs for your company.

We wish you a successful and safe driving!
Sincerely Ayvens